Frequently Asked Questions

Everything you need to know about our sustainably sourced pantry staples.

How do you ensure the quality of your food products?

We partner with local organic farmers and sustainable fisheries to ensure every product meets our rigorous standards for freshness, taste, and nutritional value.

What are your shipping rates and delivery times?

Standard shipping is free on orders over $50. Most orders are processed within 24 hours and typically arrive at your doorstep within 3 to 5 business days.

Do you offer international shipping?

Currently, Wild Planet ships exclusively within the continental United States and Canada to ensure the shortest transit times and maintain product integrity.

What is your return policy for food items?

Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, contact us within 14 days for a full refund or replacement.

Are your packaging materials eco-friendly?

Yes, we use 100% recyclable boxes and biodegradable insulation materials to minimize our environmental footprint while keeping your food safe during transit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets including PayPal, Apple Pay, and Google Pay.